Support request
Help and Support
If you cannot sign in or need help inside the app, fill out this form. Your request is sent to the support team and also appears in the internal support panel.
What reaches the support team?
The information you submit is emailed to the support team and also listed as a public help record in the portal's support area.
• Your identity and callback details
• The email you use to sign in
• Your device and app version
• A full description of the issue
Quick info
Working hours
Monday - Friday: 08:30 - 18:00
Saturday: 08:30 - 17:15
Sunday: Closed
Expected response
Critical login issues receive a first response within the same business day.
Privacy
The information you share is used only for the support process.